Read also: 16 Customer Service Tools for Great Retention Rates 4. You need a team that’s sizable enough to be able to answer customer questions, calls, and complaints as soon as they arise. Is your team so small that they get easily overwhelmed by a bevy of customer requests, which causes some requests or complaints to fall through the cracks?Ĭould it be that your customer service reps require better training? In the quest to earn more five-star reviews, you have to assess the health of your customer service team. Read also: CRM Experience: How Customer Satisfaction Tools Get Business Success 3. This reliability in the customer experience builds faith among your customers, and by extension, increases customer loyalty. The customer will get the same sort of experience. This way, when a customer issue arises, it shouldn’t matter so much which employee handles it. Fill in the gaps in employee training across all divisions so that each employee has the same knowledge as everyone else. If your new company’s aim is going to be customer satisfaction, then you need the entire team to be on the same page. Keep note of the problems that repeatedly come up in the survey and make it a point to improve those first. If enough customers have a problem, then you can’t write that problem off. Listen to what your customers are telling you. Keep the survey short and sweet, so your customers feel inclined to take time out of their busy days to fill it out. The quickest means of getting a gauge of how your customers feel is to issue a survey. We know, we know, it sounds so easy yet is so difficult to implement, isn’t it?

Prioritize happy customers above all elseīy far, the most effective way to begin seeing more five-star reviews on your website or Google My Business profile is to make your customers happy. Incentivize your customer to review your products and servicesġ.

Prioritize happy customers above all else.Here are five proven ways to keep the five-star reviews flowing: 5 Surefire Ways to Grab Five-Star Reviews From Your Audience

5 star rating review